Annual report 2008
Focus on services
Our independence along with our authorisations and certifications is a solid foundation for all our contracts and individual services. As a true multi vendor provider, we carry out installations and provide a range of services in connection to maintenance, repairs and support for all major brands on the market.
Maintenance and technical support
Our comprehensive hardware maintenance and warranty services are designed to protect a multi vendor environment during both in-warranty and post-warranty periods. Whether customers need to upgrade their service for in-warranty machines or extend the post-warranty maintenance coverage, we offer experienced technicians, an extensive parts network, and flexible service levels designed to meet your specific business needs.
Single point of contact and responsibility
This reduces costs and improves the efficiency of managing contracts, contacts and invoices. Regardless of brand, InfoCare offer a single point of contact. Our on-site technicians “own” the service call from a-z, by securing problem resolution and fulfilling of the service level agreement.
Multivendor maintenance
Our range of services help resolve both hardware and software issues quickly and efficient. In partnership with all major manufacturers of ICT equipment we are able to handle mixed and complex environments. Covering the Nordics from more than 70 locations we support geographical scattered businesses with guaranteed response times. We cover all major cities in the Nordic area with an on-site response time of 2 hours, which minimizes downtime and protect against operation disturbances.
Warranty services and Workshop repairs
We offer centralised workshop services for IT hardware and consumer electronics. Our advanced service management system SESAM2 enables us to handle a large number of units that are picked up, repaired and returned every day. For both manufacturers of ICT equipment and the large providers of consumer electronics we offer a wide range of repair and logistics services perfectly fit for this area.Our philosophy is to develop service offerings in close relationship with local market players. Modern and efficient workshops in each Nordic country secure rapid service delivery and efficient transport and logistics.