Your single point of contact for Service Desk, Incident Management and Service Delivery Management in the Nordics.
InfoCare Service Desk offers over 90% first contact resolution rate (FCR) for end-user support. Our Service Desks operate according to the four ITIL core processes for Incident, Service request, Problem and Change management. We secure a true SPOC model and manage 3rd parties throughout ticket lifecycle.
Local Single Point of Contact providing fantastic customer satisfaction 24/7/365
We provide multi-channel first line incident and service request management, problem diagnostics and root cause analysis, remote control capabilities, device monitoring, predictive maintenance and asset management.
