Service Desk & Support

Your single point of contact for Service Desk, Incident Management and Service Delivery Management in the Nordics.

InfoCare Service Desk offers over 90% first contact resolution rate (FCR) for end-user support. Our Service Desks operate according to the four ITIL core processes for Incident, Service request, Problem and Change management. We secure a true SPOC model and manage 3rd parties throughout ticket lifecycle.

Local Single Point of Contact providing fantastic customer satisfaction 24/7/365

We provide multi-channel first line incident and service request management, problem diagnostics and root cause analysis, remote control capabilities, device monitoring, predictive maintenance and asset management.

Service desk employee Zana Kosumi - InfoCare Norway

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